delpozzo.com Payment, Shipping and Return Policy:
We'll ship upon receipt of Cashier's Check or Money Order. For personal
checks and e-checks, Please allow 7 to 10 working days before delivery.
Credit Card Orders will be Processed in the order received (usually within
Two/Three Business Days of Bank Approval).
A check-mark in the "Rush Order" box, flags the order for priority processing.
GUARANTEE: We offer a 30-day money back guarantee. If, for any reason, you aren't
satisfied with our product(s), Please eMail us to request a return
authorization number and ship the item(s) back to us, within two days
of our return approval, postage prepaid
and in the same packing and condition as we shipped it/them.
LARGE Boxes
Your purchase price, less S&H charges and 20% restocking charges,
will be refunded or credited back to your card as soon as we receive
the item(s) back.
EXCHANGES: Items returned for Exchange are not subject to restocking charge. They will,
however, be subject to new
applicable S&H charges.
NO RETURN, EXCHANGE OR REFUNDS ON SPECIAL ORDERS AND BULK PRICED ITEMS.
(If you need to purchase in large quantities, order a single sample first and
place the full order after you've had an opportunity to inspect and accept the product).
CANCELLATION: A paid order that's canceled by the buyer before it's shipped is
subject to a 5% Processing Fee. If you have special requests, please email us BEFORE
placing the order. Orders that are canceled because we can't fulfill unilateral
special instructions, like: "If I can't have it by tomorrow cancel the order" are
still subject to the processing fee.
LOSS AND DAMAGE: All Merchandise travels at BUYERS' RISK so we strongly recommend
that you request insurance at the time you place the order (use the "Special
Instructions" field of the order form or eMail us to do so). A separate charge,
equal to the actual insurance cost, will be posted to your
account before shipping.
MISSING PARTS/ITEMS:
Please check the contents of your package upon receipt and contact us immediately
(within 24 hours) if you find that there are parts or items missing. If your package arrives mutilated or
open, a claim (same as in the "Damages" section if insured) must be filed immediately. DO NOT
discard the packing material before checking, as in many cases small packets are overlooked and thrown away.
In case of returned items, We charge a $30.00 fee for each check returned unpaid by the bank. The amount of the check, plus $30.00 must be immediately replaced with a cashier's check or money order. INTERNATIONAL ORDERS: Orders outside the United States may be subject to import duties and taxes, which are levied after a shipment reaches your country. Any and all charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be as customs policies vary widely. Please contact your local customs office for further information. The estimated delivery time on these orders is purely indicative as we, and the US Postal Services, have no control over your Customs clearance time.
|